The bank is using SMS messages to send across one-time passwords (OTPs), transaction information, and promotional messages to their customers. Doing this to 35 million customers translates to an overwhelming amount of labour if done manually. At the same time, the bank also needs to keep their customer data secure in their premises while also maintaining their privacy. Handing over the data to be processed by an outside party is not a possible solution.
TxtMateGh Mobile’s Route Connector was set-up in the bank’s premises and installed on their server. The application was then connected to the bank’s database where all the relevant information is stored. Route Connector pulls all the required information from the bank’s database, the data never leaves the bank’s systems and security is kept at the bank’s security level. Our Connector then checks, at a very high frequency, if there is a need for a new message to be sent out. Whenever a new message is found, all the required information is combined and a draft message is created. The draft is then sent to Route Mobile’s server that will send the message to the destination number.
Impact of Solution
Our Connector allows the bank to maintain practically zero personnel for their messaging needs. The solution requires minimum human intervention, maintenance, and configuration. The bank’s customer along with the bank’s staff can have peace of mind, knowing that all the sensitive information never leaves their secured environment. In addition to that, the bank can stay compliant to all legal requirements related to data security and privacy.